1. Who we are

This website, zyleeka.com (the "Site"), is operated by ZYLEEKA LAB LLC ("Zyleeka Lab", "we", "us", "our"), a limited liability company registered in the Sharjah Media City (SHAMS) Free Zone, Sharjah, United Arab Emirates, under Licence No. 2647114.01, with its registered address at Sharjah Media City (SHAMS) Free Zone, Sharjah, UAE. Zyleeka Lab is a Bespoke Digital Studio providing digital design, development, strategy, and creative services.

You can contact us at hello@zyleeka.com or +971 52 176 2049.

2. Acceptance of these terms

By accessing or using the Site, you agree to these Terms of Service (the "Terms"). If you do not agree, please do not use the Site. These Terms govern your use of the Site only. Any engagement of our services is governed by a signed Client Service Agreement (the "CSA") together with the applicable Scope of Work and, for Sprint engagements, the Sprint Engagement Addendum (Schedule A-S). If there is any conflict between these Terms and a signed agreement, the signed agreement prevails for that engagement.

3. Our services

We offer four service tiers. The descriptions on the Site are summaries for information only; the full scope, deliverables, exclusions, and commercial terms for any engagement are set out in the CSA and the applicable Scope of Work.

• The Sprint (48-Hour Launch): a single-page platform delivered in 48 hours from Content Lock. From AED 9,500.

• The Signature (Core Launch): up to three pages, delivered in 3 to 4 weeks. From AED 16,000.

• The Standard (Digital Ecosystem): a multi-page platform, delivered in 4 to 6 weeks. From AED 24,000.

• The Retainer (Growth Engine): ongoing creative delivery on a month-to-month basis, cancel anytime. From AED 12,000 per month.

  
  

All prices are stated in AED and are exclusive of VAT. Timelines describe our delivery process and commence at Content Lock, never at signature. We do not guarantee business outcomes, rankings, traffic, or revenue results.

4. The Sprint Protocol (Summary)

The following is a summary of how Sprint engagements operate. The governing terms are the CSA and Schedule A-S.

• A booking payment of 50% reserves a Sprint Slot and is a non-refundable scheduling fee once the slot is confirmed.

• Sprint Commencement Days are Mondays and Wednesdays only, with a 12:00 noon (UAE time) cutoff. Where Content Lock, including the cleared balance payment, is confirmed at or before noon on a Commencement Day, the 48-hour window commences immediately; otherwise it commences at 9:00 AM UAE time on the next Commencement Day.

• Content Lock has two gates: the Lock Portal completed in full, and written copy approval together with the cleared balance payment. The clock does not start until both gates are passed.

• One live Revision Session takes place at approximately Hour 40. Structural rebuilds, new sections, new pages, and changes of brand direction are out of scope for that session.

• One Sprint runs at a time. Sprints cannot be chained or stacked; requirements beyond the Sprint scope are served under The Signature or The Standard.

5. Quotes, fees, and payment

Quotes are valid for the period stated on the quote. Invoices are payable by bank transfer or the payment link stated on the invoice; all bank charges are borne by the payer. Where we are VAT-registered, VAT will be added at the prevailing rate and our TRN stated on the invoice.

For The Retainer: billing is monthly in advance on a month-to-month basis with no minimum term. You may cancel at any time with effect from the end of the current billing month. A cooling-off applies: if you cancel within 3 calendar days of first subscribing and before the first weekly delivery, you receive a full refund less payment-gateway fees.

6. Your obligations

Where you supply materials (content, imagery, brand assets, credentials), you confirm that they are accurate, that you own them or hold the necessary rights, and that their intended use is lawful. Delivery timelines assume timely cooperation, including availability of an authorised decision-maker at the touchpoints stated in your Scope of Work.

7. Intellectual property

All content on the Site, including text, design, graphics, the Z. logomark, and the ZYLEEKA LAB name, is owned by or licensed to Zyleeka Lab and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without our prior written consent. Ownership of client deliverables is governed exclusively by the CSA.

8. Third-party services and links

The Site may contain links to, or integrate, third-party services (for example hosting, analytics, booking, and payment services). We are not responsible for the content, policies, or performance of third-party services. Ongoing third-party subscription costs relating to client platforms (domain, DNS, hosting, email, CRM) are the client’s responsibility as set out in the CSA.

9. Support

Each project includes 7 calendar days of post-launch technical support covering defects and technical adjustments only. Support requests are raised through the support form on the Site and are routed to support@zyleeka.com. Design changes are expressly outside the 7-day support window and are quoted separately.

10. Acceptable use of the Site

You agree not to misuse the Site, including by attempting to gain unauthorised access, interfering with its operation, scraping content at scale, or using the Site for any unlawful purpose.

11. Disclaimers and limitation of liability

The Site is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we exclude all implied warranties in relation to the Site and we are not liable for indirect or consequential loss arising from use of the Site. Nothing in these Terms excludes liability that cannot be excluded under UAE law. Liability in respect of client engagements is governed by the CSA.

12. Privacy and cookies

Our collection and use of personal data is described in our Privacy Policy, and our use of cookies in our Cookie Policy. Both form part of your relationship with us when you use the Site.

13. Governing law and disputes

These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Sharjah. Disputes arising from use of the Site are subject to the exclusive jurisdiction of the courts of the Emirate of Sharjah, UAE. Disputes under a signed CSA are resolved as set out in that agreement, including arbitration administered by the Dubai International Arbitration Centre (DIAC) where elected.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date above. Continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

15. Contact

ZYLEEKA LAB LLC  ·  Sharjah Media City (SHAMS) Free Zone, Sharjah, United Arab Emirates  ·  Licence No. 2647114.01  ·  hello@zyleeka.com